Shipping Policy
At Xcalpe, we are committed to ensuring your orders are delivered promptly and securely, no matter where you are in the world. Below are the details of our shipping process and policies:
Processing Time
All orders are carefully prepared within 3 to 5 business days to ensure the highest quality and attention to detail. Once your order is ready, it will be shipped promptly through our trusted courier.
Shipping Times
- Spain: Delivery takes approximately 3 to 5 business days.
- Europe: Delivery takes approximately 5 to 8 business days.
- USA & Asia: Delivery takes approximately 8 to 12 business days.
- Rest of the World: Delivery times may vary but generally fall within 8 to 12 business days.
Shipping Locations
We ship worldwide from our central warehouse in Spain. If stock is unavailable in Spain, we may fulfill your order from our warehouse in Asia to ensure faster delivery. Regardless of the shipping origin, we strive to deliver your order as quickly and efficiently as possible.
Shipping Carrier
All orders are shipped via FedEx, a trusted global courier service known for its reliability and speed.
Shipping Costs
We offer free shipping on all orders worldwide. There are no hidden fees or additional costs for international deliveries.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress directly on the FedEx website.
Customs and Duties
Please note that international orders may be subject to customs fees or import duties depending on the destination country. These charges, if applicable, are the responsibility of the customer. We recommend checking your country’s regulations for further details.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team at [insert contact email]. We are here to assist you and ensure your order reaches you as expected.
Thank you for choosing Xcalpe. We are dedicated to delivering a seamless and satisfying shopping experience!
