RETURNS AND CANCELLATIONS
At Xcalpe, we strive to provide you with high-quality, exclusive loungewear that meets the highest standards. Due to the nature of our products, please review our returns and cancellation policy below:
Returns
We want you to be completely satisfied with your purchase. If you need to return an item, please ensure it is in its original condition, unworn, unwashed, and with all tags attached. Returns must be initiated within 14 days of delivery. Once we receive and inspect the returned item, we will process your refund. Please note that shipping fees are non-refundable unless the item is defective or incorrect. We encourage you to carefully review our size guide before making a purchase to ensure the perfect fit. If you have any questions about sizing or products, our customer service team is here to assist you.
Cancellations
We understand that sometimes plans change. That’s why we offer the option to cancel your order within 24 hours of purchase. If you wish to cancel, please contact us as soon as possible at info@xcalpe.com. Orders cannot be canceled after this 24-hour period as they may already be in preparation for shipment.
Thank you for your understanding and for choosing Xcalpe. We are committed to delivering a seamless and satisfying shopping experience!
