Shipping Policy
Shipping & Delivery – XCALPE
At Xcalpe, we are committed to ensuring your orders are delivered promptly and securely, no matter where you are in the world. Below are the details of our shipping process and policies:
📦 Processing Time & Seasonal Update
Currently, our processing time is extended as we are finalizing the mass production of our new collection. Some products are still in the final stages of production and will be available for shipment at the beginning of April.
Due to this, the longest wait time is currently in the processing stage, rather than the shipping stage. Orders may take up to 7 to 10 business days to be prepared before shipping. However, we ensure that all orders are handled as quickly as possible while maintaining our high-quality standards.
🚚 Shipping Times
Once your order has been processed, estimated delivery times are:
- Spain: 4 to 7 business days.
- Europe: 6 to 10 business days.
- USA & Asia: 9 to 14 business days.
- Rest of the World: 10 to 15 business days.
🌍 Global Shipping from Spain
We ship worldwide via UPS, ensuring that your order arrives quickly and securely. All shipments are sent from our central warehouse in Spain. If stock is unavailable in Spain, we may fulfill your order from our warehouse in Asia to guarantee faster delivery.
💸 Free Worldwide Shipping
We offer free shipping on all orders worldwide—no hidden fees or additional costs.
📍 Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment's progress via the UPS website.
💰 Customs & Duties
For international orders, customs fees or import duties may apply depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer. We recommend checking your country’s customs policies for further details.
📞 Delivery Issues & Customer Support
If you experience any delivery issues, delays, or lost packages, please contact our customer service team at [insert contact email]. We are here to assist you and ensure your order arrives as expected.
🔹 Thank you for choosing XCALPE! We are dedicated to providing a seamless and satisfying shopping experience.
